Frequently Asked Questions

ARE THE PRODUCTS OFFICIAL?

YES!

All products are official and 100% authentic. Our team always verifies the origin of the product before shipping.

ARE THERE ANY ADDITIONAL FEES TO EXPECT (CUSTOMS, TAXES, ETC.)?

No, with Fedex Shipping

Yes, it is possible with Japan Post sea or air shipping.

ARE THE PACKAGES WELL PROTECTED?

Yes, packages are protected with bubble wrap.

WHERE CAN I CONTACT YOU IF NEEDED?

You can contact us on social media (Instagram or Facebook), or directly by e-mail at info@figurinesdbz.com

My package tracking indicates a customs delay, what should I do?

Generally, the package is released within 1 to 7 business days; this is due to a Fedex delay.

However, we systematically send an email to the Fedex France import service to try to expedite customs clearance as soon as possible.

We apologize for this delay on Fedex's part and hope it will be resolved soon.

A PRODUCT I WANT IS NOT/NO LONGER AVAILABLE ON YOUR SITE, CAN I REQUEST A RESTOCK?

Yes! This happens. We look for all the products you want in Japan. Contact us directly by e-mail at info@figurinesdbz.com

IS A DISCOUNT CODE FOR THE FIRST ORDER POSSIBLE?

Yes, for any first order, you can get a 5% discount with the following code: premiere

WHAT DOES EXTRA PROTECTION MEAN?

It's additional protection for the package; we also protect all corners by adding an extra layer, as well as all sides of the box, so that the product arrives in the best possible condition.